Privacy Policy

Rehbar Post Private Limited ("Rehbar Post", "we", "us", or "our") is committed to protecting the privacy and security of personal information entrusted to us.

This Privacy Policy explains how Rehbar Post collects, uses, processes, stores, shares, and protects information when you access or use our website, mobile applications, web applications, shipping and logistics services, APIs, integrations, tracking services, merchant platforms, delivery services, and other products or services provided by Rehbar Post (collectively, the "Services").

This Privacy Policy applies to merchants, businesses, customers, recipients, senders, delivery personnel, employees, website visitors, application users, and other individuals who interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with our Services, we may collect different categories of information.

When a business or merchant registers for or uses Rehbar Post, we may collect:

• Business or company name
• Owner or authorized representative name
• Email address
• Phone number
• Business address
• Billing address
• Shipping/origin address
• GST and tax-related information
• Business registration information
• KYC information where required
• Bank or payout information where required
• Account login information
• Service preferences
• Communication preferences
• Other information necessary to provide our Services.

To provide shipping and logistics services, we may collect and process information relating to shipments and orders.

This may include:

• Order ID
• Shipment ID
• Tracking/AWB number
• Sender name
• Sender phone number
• Sender email address
• Pickup address
• Recipient/customer name
• Recipient phone number
• Recipient email address
• Delivery address
• Billing address where applicable
• Product or item description
• Quantity
• Package weight and dimensions
• Order value
• COD amount
• Payment or collection status
• Shipment status
• Delivery instructions
• Pickup information
• Delivery information
• Return information
• NDR information
• RTO information
• Proof of delivery information
• Other information reasonably necessary to process and deliver shipments.

Rehbar Post may integrate with third-party e-commerce, marketplace, order-management, website, and shipping platforms.

These may include platforms such as Shopify, WooCommerce, Shiprocket, other e-commerce platforms, marketplaces, order management systems, seller platforms, courier and logistics platforms, and other third-party services supported by Rehbar Post.

When a merchant connects a third-party platform to Rehbar Post, we may receive information authorized by the merchant or made available through the relevant integration, including orders, customer information, shipping addresses, product information, fulfillment information, shipment information, order status, tracking information, store information, and other information necessary to provide the requested Services.

Our access to third-party platform information is limited by the permissions and functionality provided by the relevant platform and by the merchant's configuration.

Where individuals use our delivery or rider applications, we may collect information necessary to manage pickup and delivery operations.

This may include:

• Name
• Phone number
• Email address
• Profile information
• Employment or partner information
• Assigned shipments
• Pickup and delivery tasks
• Delivery status
• OTP verification information
• Proof of delivery
• Barcode or shipment scanning information
• GPS/location information while performing assigned tasks
• Route and operational information
• Attendance or activity information
• Earnings and settlement information
• Other information required to perform delivery operations.

Depending on the Services used, we may collect approximate or precise location information.

For example, location information may be collected from delivery personnel while they are performing assigned pickup or delivery activities.

We may use location information to assign delivery tasks, optimize routes, track delivery progress, provide estimated delivery information, verify pickup or delivery activity, improve operational efficiency, detect misuse or fraudulent activity, and provide logistics and support services.

We do not use location information for unrelated purposes.

When you access our website, applications, or digital Services, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, device identifiers, application version, language preferences, time zone, login information, access times, pages or screens viewed, application activity, error logs, diagnostic information, approximate location derived from IP address, and other technical information required for security and service operation.

Our websites and applications may use cookies, SDKs, pixels, local storage, and similar technologies for authentication, security, maintaining login sessions, remembering preferences, website functionality, analytics, performance monitoring, troubleshooting, improving our Services, and understanding how our Services are used.

You may be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some Services.

We may use information for the following purposes:

• Providing Services: creating shipments, processing orders, scheduling pickups, managing deliveries, generating shipping labels, tracking shipments, managing returns, managing NDR and RTO processes, providing COD-related services, providing customer support, managing merchant accounts, managing delivery operations, and providing other requested Services.
• Operational Purposes: assigning shipments and delivery tasks, route planning, serviceability checks, hub and branch operations, shipment reconciliation, weight discrepancy management, delivery verification, fraud prevention, security monitoring, and operational reporting.
• Communication: phone calls, SMS, email, WhatsApp, push notifications, in-app notifications, and other communication channels. Communications may relate to shipments, orders, pickups, deliveries, account activity, support requests, security, payments, or other Services.

Where a merchant uses Rehbar Post to ship an order, we may communicate with the recipient for legitimate shipping and delivery purposes, including pickup notifications, shipment tracking updates, delivery notifications, delivery attempts, OTP verification, NDR communications, reattempt confirmation, cancellation confirmation, return-related communications, and other shipment-related messages.

We may use communication providers, including messaging or telecommunications service providers, to deliver these communications.

Where enabled by the merchant or required for shipment operations, Rehbar Post may use WhatsApp, SMS, email, or other messaging services to communicate shipment-related information such as tracking links, delivery updates, NDR notifications, delivery confirmation, pickup notifications, shipment status, reattempt requests, and other logistics-related information.

Third-party messaging providers may process information according to their own privacy policies and applicable terms.

Where our Services support payment collection or Cash on Delivery ("COD") services, we may process information necessary to manage COD amounts, collection status, shipment value, remittance information, settlement information, transaction references, payment status, and related financial records.

Where payment processing is performed by a third-party payment provider, payment card or banking information may be processed directly by that provider.

Rehbar Post does not need to store complete payment card details where such information is processed directly by an authorized payment service provider.

We may share information where necessary to provide our Services.

We may share necessary shipment information with courier companies, carriers, delivery partners, transportation providers, and logistics partners.

This may include recipient name, phone number, delivery address, pickup address, shipment information, package information, order information, COD amount, and other information required to complete the shipment.

Only information reasonably necessary for the relevant logistics service should be shared.

When Rehbar Post processes shipment information on behalf of a merchant or business, the merchant may determine certain aspects of how customer information is collected and used.

Merchants are responsible for providing appropriate notices to their customers, obtaining legally required permissions or consent, ensuring information provided to Rehbar Post is accurate and lawful, using customer information appropriately, and complying with applicable privacy and data protection requirements.

We may use third-party service providers for cloud hosting, databases, analytics, security, customer support, email, SMS, WhatsApp or messaging, payment processing, monitoring, infrastructure, software development, data storage, and other technology services.

These providers may process information on our behalf and are expected to maintain appropriate security and confidentiality measures.

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful government requests, comply with court orders, investigate suspected fraud, prevent security incidents, protect our legal rights, protect users or the public, enforce our agreements, or meet regulatory requirements.

If Rehbar Post is involved in a merger, acquisition, restructuring, investment, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, appropriate notice will be provided.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Generally, information may be retained while your Rehbar Post account remains active, we are providing Services, the information is required for shipment records, it is necessary for customer support, it is required for financial/accounting purposes, it is necessary to resolve disputes, it is required for fraud prevention or security, or we are legally required to retain it.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

When an account is deleted, we will take reasonable steps to delete or anonymize personal information associated with the account, subject to information that must or may lawfully be retained.

You may request deletion of your personal information, subject to applicable law and legitimate business requirements.

Requests may be submitted using the contact information provided in this Privacy Policy.

After receiving a valid request, we may delete the requested information, anonymize the information, restrict processing, or explain why certain information cannot be deleted.

Certain information may need to be retained for legal, regulatory, accounting, fraud prevention, security, dispute resolution, or other legitimate purposes.

We take reasonable technical and organizational measures to protect personal information. These measures may include HTTPS/TLS encryption, access controls, authentication, role-based access, restricted employee access, secure cloud infrastructure, security monitoring, backup and recovery mechanisms, logging and auditing, vulnerability management, and other reasonable security measures.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.

We rely on merchants, customers, users, and other parties to provide accurate and current information.

You should notify us if information associated with your account is inaccurate or needs to be updated.

Our Services may integrate with or link to third-party services, websites, applications, marketplaces, courier companies, payment providers, or other platforms.

These third parties may have their own privacy policies and terms. Rehbar Post is not responsible for the privacy practices of third-party services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

When you connect Rehbar Post to an e-commerce or marketplace platform, you authorize Rehbar Post to access the information necessary to provide the requested Services.

This may include integrations with platforms such as Shopify, WooCommerce, Shiprocket, marketplaces, shopping platforms, and other supported services.

The exact information accessed depends on the integration, permissions granted, and functionality enabled.

We use such information primarily to provide shipping, fulfillment, tracking, delivery, and related logistics services.

Where Rehbar Post operates as a Shopify application, we process Shopify-related information in accordance with applicable Shopify requirements and policies.

We may access order and shipping information necessary to provide our Services.

We do not sell Shopify merchant or customer information.

Where applicable, Rehbar Post will process Shopify privacy and data deletion requests through Shopify's required compliance mechanisms.

Where Rehbar Post integrates with WooCommerce or other platforms, information may be transferred between the platform and Rehbar Post according to the permissions and configuration established by the merchant.

We process such information only for purposes reasonably necessary to provide the requested Services.

Some of our technology, hosting, infrastructure, or service providers may operate outside India.

As a result, information may be stored or processed in countries other than the country in which it was originally collected.

Where required, we will take reasonable steps to ensure appropriate safeguards are applied to such transfers.

Depending on applicable law, you may have rights including access to personal information, correction of inaccurate information, deletion of personal information, restriction of processing, objection to certain processing, withdrawal of consent where processing is based on consent, data portability where applicable, and the right to lodge a complaint with an applicable authority.

The availability of these rights depends on applicable law and the nature of the relationship between you and Rehbar Post.

Our Services are intended primarily for businesses, merchants, customers, recipients, delivery personnel, and other users involved in shipping and logistics.

Our Services are not intentionally designed to collect personal information directly from children for independent use.

If you believe that a child has provided personal information to us improperly, please contact us.

We may process information to identify, investigate, and prevent fraud, fake orders, unauthorized access, account abuse, shipment manipulation, payment-related fraud, misuse of our Services, security threats, and other unlawful or harmful activities.

This may include analyzing account, order, shipment, device, IP, transaction, and operational information.

We may use aggregated, anonymized, or otherwise appropriately protected information to analyze service performance, understand usage patterns, improve our applications, improve shipping operations, identify technical problems, develop new features, improve reliability, and improve customer experience.

Where possible, information used for analytics and product improvement will be aggregated or anonymized.

We may send promotional or marketing communications where permitted by applicable law.

These may include new service announcements, offers, product updates, feature announcements, business communications, and other promotional information.

You may opt out of promotional communications where an unsubscribe or opt-out mechanism is provided.

Service-related communications, such as shipment updates, security alerts, account notifications, and transactional messages, may continue even after marketing opt-out.

Users are responsible for maintaining the confidentiality of their account credentials.

You should use strong passwords, avoid sharing login credentials, log out from shared devices, notify us of unauthorized access, and keep account information updated.

Rehbar Post will never knowingly ask you to provide your password through an unsolicited email or message.

We may update this Privacy Policy from time to time because of changes to our Services, new products or features, changes in technology, changes in applicable law, changes in privacy requirements, changes in third-party integrations, or changes in our data processing practices.

The updated version will be published on our website with a revised "Last Updated" date.

Your continued use of our Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, where permitted by applicable law.

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the applicable jurisdiction of the courts having authority over Rehbar Post Private Limited's registered office, subject to applicable law and contractual arrangements.

If you have questions about this Privacy Policy, our data practices, or wish to submit a privacy request, please contact us.

Rehbar Post Private Limited

Email: support@rehbarpost.com

Website: www.rehbarpost.com

Registered Office: Badampora, Ganderbal, Jammu & Kashmir, India 191131

Privacy / Data Protection Requests: support@rehbarpost.com

When submitting a privacy request, please provide sufficient information to help us identify the relevant account, shipment, or request.

For a privacy or data deletion request, please contact us using the privacy contact details above.

We may ask for reasonable information to verify your identity before processing a request.

After verification, we will review the request and respond within the timeframe required by applicable law.

Where the request concerns information processed on behalf of a merchant or another business customer, we may coordinate with that business to determine the appropriate response.

By using Rehbar Post's Services, you acknowledge that you have reviewed this Privacy Policy and understand how Rehbar Post may collect, use, process, retain, and share information as described above.

If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the applicable Services, subject to any contractual or legal obligations that may continue to apply.

Rehbar Post Private Limited

© 2026 Rehbar Post Private Limited. All Rights Reserved.

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